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Our investigators are the foundation of our company.

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If you have a case in Florida, we have you covered.

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Surveillance, Neighborhood Canvasses and more...

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Frequently Asked Questions

What is your company's experience?
How does your company bill?
Are updates provided at the end of each day?
What is the average turn around time from the day the case is assigned to completion?
Can your company provide proof of insurance?
Where are your investigators located at?
How are billing and case issues resolved?
Can you take an assignment on short notice?
Do you use subcontractors on any of your assignments?
What kind of equipment do you use?
How do you deal with the diverse cultures in the field?
What kind of satisfaction can we expect from your company?
What kind of relationship is maintained with your major customers?


 

What is your company's experience?
The company was founded by Sally Anleu who been in the insurance Fraud business since 1998.   Sally obtained her degree in Law Enforcement in 1996. Sally has worked numerous investigations as a Field Investigator, an Operations Manager, and also as a Regional Operations Manager for National and Regional Companies.. She has worked closely with SIU Investigators, Attorneys, Claims Adjusters and other insurance specialists through carriers and third party administrators. We populate our staff with investigators who have 10 plus years experience, certified fraud examiners, and paralegals.  We take care of our staff so we have very little turn over which assures you that we are going to be here in years to come if your cases go into litigation.  We are the insurance fraud experts.
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How does your company bill?
Our company usually bills on a flat rate, however, we can make adjustments for those that need to be billed on an hourly rate.
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Are updates provided at the end of each day?
We usually update at the end of each case both verbally and by e-mail, however, we can provide updates throughout the day, or at the end of the day if required.
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What is the average turn around time from the day the case is assigned to completion?
Our normal turn around time is 14 days, however, we can get a case back to you the next day if needed.
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Can your company provide proof of insurance?
Upon request, FCI will provide a copy of our certificate of insurance.
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Where are your investigators located at?
Our investigators are strategically located throughout the state of Florida giving you a better coverage.
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How are billing and case issues resolved?
If you are not satisfied with the performance on a case, please contact us and we will diligently resolve the issue.  Our staff is dedicated to working closely with you to make sure you get the customer service you deserve.
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Can you take an assignment on short notice?
In most cases, we can take an assignment in for the next day, or even the same day.  We normally ask for 10 days to complete the assignment as each case is different and some require more time for better results.
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Do you use sub-contractors on any of your assignments?
Absolutely not!  At FCI,we believe the best investigators are full-time FCI investigators.
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What kind of equipment do you use in the field?
FCI uses the most state of the art professional grade digital camcorders.  Our investigators are also equipped with various hidden video cameras, digital voice recorders, and digital cameras.  They are also equipped with laptops, GPS, and a smart phone.  We know how important it is to secure your evidence and files and our web-servers are behind a double NAT managed WatchGuard firewall. This differs from most firewalls in that most firewalls are software-based making them vulnerable at the hardware level. Ours is hardware-based and uses a white list, if a network packet attempts to access our internal network and it does not have the appropriate approval, it is turned down, blocked and destroyed.
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How do you deal with the diverse cultures in the field?
Our investigators come from various demographics and backgrounds; we have investigators that can speak Spanish, Creole, Arabic, Portuguese, Hebrew and German.  They are assigned as needed to each case for maximum results.


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What kind of satisfaction can we expect from your company?
Our investigative team is results oriented.  At FCI, we know video and information is King.  If you are not satisfied with our results, we will stratigize together to make it right.  If that means re-working the case, or crediting any of the proceeds back to you, we will do so to insure that you are completely satisfied.
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What kind of relationship is maintained with your clients?
We work close with all of our clients to make sure they receive the customer service they deserve.  In addition, if quarterly reports and reviews are requested, we can provide those as well.
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